Terms of Use

VultLine provides a business phone number that can send and receive text and picture messages and make and receive voice calls over the internet, together with voicemail, contacts, team sharing and related tools. The Service is available in the United States and Canada for numbers in those countries. Features may change over time.

VultLine is not a replacement for your primary phone service and does not place emergency calls over your VultLine number. When you dial 911, 112, 999 or 988 in the app, VultLine hands the call to your iPhone's built in Phone app, which uses your mobile carrier. Whether the call connects, which emergency center it reaches, and whether your location is sent depend on your iPhone and carrier. If your iPhone has no cellular service the call may not connect. Emergency services see your iPhone's own number, not your VultLine number. You must accept this notice in the app before using VultLine for calls.

You must be at least 18 years old and able to form a binding contract. You sign in with your Apple ID and are responsible for keeping your device and Apple ID secure and for all activity on your account.

You may share a number with teammates. Every member of a shared number can read and act on that number's conversations, calls, voicemail and contacts. You are responsible for the people you invite.

Each VultLine number requires an auto renewing monthly subscription purchased through the Apple App Store. The price is shown in the app before you purchase. Payment is charged to your Apple ID at confirmation of purchase and renews automatically at the same price unless you cancel at least 24 hours before the end of the current period. You can manage or cancel the subscription in your Apple ID settings or from Settings in the app. Refunds are handled by Apple under Apple's policies.

If a subscription lapses, the number stops sending and receiving after a short grace period and is released back to the carrier if it is not renewed. A released number may be assigned to someone else and cannot be recovered.

Numbers are provided by our telecom partner and remain subject to carrier and regulatory rules. We may need to change or reclaim a number if required by law, a carrier, or a regulator, or if it is used in violation of these Terms. Porting a number into or out of VultLine is not currently offered.

You agree to use the Service only for lawful business communications. You must not:

• send unsolicited marketing messages, or any message without the consent required by law (including the TCPA, CAN-SPAM, CASL and carrier messaging rules);
• ignore a recipient's request to stop receiving messages;
• send content that is illegal, fraudulent, threatening, harassing, hateful, sexually explicit, or that infringes someone else's rights;
• spoof, hide or misrepresent who you are or who is calling;
• use the Service for auto dialing, robocalling, bulk messaging or phishing;
• attempt to bypass sending limits, security measures or encryption;
• resell the Service or use it to provide telecom services to third parties.

We apply rate limits to protect the phone network. Carriers may filter or block messages that look like spam even when they are legitimate. We may suspend or terminate accounts that violate this section, and we may cooperate with carriers and law enforcement when required.

You own the messages, pictures, recordings, contacts and other content you put into the Service. You give us the limited right to store, process, encrypt, transmit and display that content solely to provide the Service to you and your team. You are responsible for having the rights to the content you send and for telling call participants when a call or voicemail is being recorded where the law requires it.

We work to keep the Service available, but calls and messages depend on your internet connection, Apple services, and the public telephone network, none of which we control. Messages may be delayed, filtered or fail to deliver. Support is available at [email protected].

You can stop using the Service and delete your account at any time from Settings in the app. We may suspend or terminate your access if you breach these Terms, if required by law or a carrier, or if we discontinue the Service, in which case we will give reasonable notice where possible. On termination your numbers are released and your data is deleted as described in the Privacy Policy.

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose and non infringement. We do not warrant that the Service will be uninterrupted, error free or secure, or that every message or call will be delivered.

To the fullest extent permitted by law, Vult Media will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the claim. Some jurisdictions do not allow these limitations, so they may not apply to you.

You will defend and indemnify Vult Media against claims, fines and costs arising from your content, your use of the Service, or your violation of these Terms or of messaging and telemarketing laws.

The app is distributed through the Apple App Store and is also subject to Apple's Licensed Application End User License Agreement. Apple is not responsible for the Service or for addressing claims relating to it. Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you.

We may update these Terms. We will post the new version on this page and update the effective date, and for material changes we will notify you in the app. Continuing to use the Service after a change means you accept the new Terms.

These Terms are governed by the laws of the jurisdiction in which Vult Media is established, without regard to conflict of law rules. Questions about these Terms can be sent to [email protected].